Things you should know

Trip requests MUST be made by 3:00 PM the day before the day requested.
Riders MUST have exact fare. Drivers DO NOT make change.
Children under 13 MUST be accompanied by an adult.
Be ready for pickup at least ONE HOUR prior to arrival. Sometimes, vans can run late, so plan to wait ONE HOUR PAST the scheduled time.
Eating, smoking, and drinking on the vans are NOT allowed.
Radios can be listened to through earphones ONLY.
Seat belts MUST be worn at ALL times.
Remain seated until the van comes to a COMPLETE stop. Operators must sometimes stop quickly.
Please reserve seating at the front of the van/bus for elderly and disabled persons.
Service animals for the hearing and visually impaired ARE ALLOWED.
Procedures for filling an ADA complaint can be found at www.rmsinc.me

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